However, it is important that you understand our billing process. Our fire district bills for EMS services using a method called “soft billing”. The difference between hard billing and soft billing lies in whether you will be sent to collections for any unpaid balance. With soft billing, this will NOT happen.
Generally, when a person that lives outside our fire district is transported to the hospital by one of our medics, the patient’s health insurance company will receive an invoice from our billing company. Once the insurance company pays their portion of the invoice, the next invoice sent out will be to the patient for the remaining balance. If, after 3 (3 months) attempts to collect the remaining balance, the patient still has not paid their portion of the bill, the remaining portion is wrote off as if it never existed. Remember, Refugee-Canyon will not send you to collections!